Conflict

Resolution

Conflict is a natural part of life, manifesting in both positive and negative experiences. When faced with conflict, we may feel hurt, angry, or frustrated when things do not unfold as we had hoped. In these moments, we often yearn for the ability to improve the situation and alter our behavior.

In the workplace, conflict is inevitable, arising from the passion and dedication individuals bring to their roles. Workplace conflict can either be constructive or destructive. When harnessed effectively, it can fuel personal and team growth, enhancing overall productivity. However, if left unaddressed, it can hinder progress, consume valuable time, and create a challenging work environment.

“Seek first to understand and then to be understood.”
— Stephen Covey

Goals of Conflict Resolution

Alleviate Anger and Defensiveness Uncover Underlying Needs

Address the Needs of Both Parties Foster Understanding and Respect

Preserve and Mend Relationships Promote Self-Reflection

The Outline for this program includes:

  • Key Elements of Conflict Resolution

  • Assessing Your Perspective on Conflict

  • Identifying Hot Buttons and Triggers

  • Enhancing Communication Skills for Better Understanding and Collaboration

  • Techniques for Diffusing Anger

  • Analyzing Case Studies in Conflict Resolution

Length: Half -Day or Full Day programs available. 

Please contact David to discuss how this program can be customized for your organization. 

Learn about our program designed for the Tourism and Hospitality markets.